Messaging · WhatsApp
One shared WhatsApp inbox for the team - reply to customers in real time, see delivery and read receipts, and send approved templates to a list. Everything syncs live for everyone signed in.
Manage templates in the Templates tab. They must be approved by WhatsApp before they can actually send.
If attached, each recipient is sent this file as a media message (delivered only inside the 24-hour window). Leave empty to send the selected template.
Only WhatsApp-approved templates can be broadcast. Create one in the Templates tab and submit it - it appears here once Meta approves it. Each recipient's fields are auto-filled from your CRM.
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Create and edit the templates your team can broadcast. Changes sync live for everyone.
Lowercase, words joined by “_”. To send for real it must match a WhatsApp-approved template.
A sample is required to submit a media‑header template for WhatsApp approval.
What customers see on the live WhatsApp Business profile for F. BINSABBAR (+966 50 037 5775). Changes apply to the number itself.
Square image works best - applied to the WhatsApp profile when you save.
Up to 139 characters.
Not available on the WhatsApp Cloud API (so not shown here): group chats, editing a message after it’s sent, voice/video calls, and seeing the customer’s live “typing…”.
Automatic first replies to customers - a greeting during your hours, and an away message outside them. They send only inside WhatsApp’s free 24‑hour window and at most once every few hours per contact.
Sent automatically when a customer messages during your open hours.
Sent instead of the greeting when a customer messages outside these hours (Riyadh time).
Sent automatically when a customer sends a message WhatsApp can’t deliver (a poll, “view once” media, an unsupported format), asking them to resend it. This is also the message used by the in-chat “Ask to resend” button.
Predefined tags the team can apply to WhatsApp contacts. These are the only tags shown in the contact tag picker.
Up to 50 tags, 24 characters each. Saved tags appear as pickable pills on the contact details panel.
Pinned locations of your shops and sites. These appear in the “Send location” picker so the team always shares a verified address.
Paste exact coordinates from Google Maps. Up to 50 locations.
Saved snippets the whole team can drop into a chat - type “/” at the start of a reply, or use the “Quick reply” button in the ＋ menu. Editing the library is restricted to AMBASSADOR PLUS; everyone can use the snippets.
Open a thread with a customer by their WhatsApp number.
Full international format, digits only - country code required, no “+”, spaces or dashes.
Outside the 24-hour window a new chat must open with an approved template - use Broadcast for the first message if the customer hasn't written recently.
Browse clients and WhatsApp contacts to start a chat.
Tap a tag to apply it. Manage the available tags in Settings. Notes & tags are shared with your team and saved to this WhatsApp number - they’re never sent to the customer.
Photos, videos, and documents shared in this conversation.
Invoices, jewellery owned, and online orders linked to this client.
Pick one or more pieces - their website links are sent to the customer (with a preview).
Send tappable reply buttons (up to 3) or a menu list (up to 10). The customer's choice comes back as a normal reply.
Share a pinned location with the customer.
Queue a message to send later (Riyadh time). It runs automatically - even if no one is online.